Consumer Policy Section: Useful Links
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Governmental Organisations
* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers
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The Competition Authority is responsible for the enforcement of Irish competition law which is designed primarily to protect and benefit the consumer. The Authority will investigate complaints about anti-competitive practices such as price-fixing. |
Parnell House, |
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The Citizens Information Board (formerly Comhairle) is the national support agency responsible for supporting the provision of information, advice and advocacy on social services. The Board provides: • Citizens Information for the general public • Support for Information Providers e.g. voluntary and statutory organisations • Social Policy and Research information |
Depends on the nature of your query or Head office is located at: 7th Floor, Ph: +353 1 605 90 00 Fx: +353 1 605 90 99 Email:info@ciboard.ie |
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The Data Protection Commissioner implements the Data Protection Act the aim of which is to protect the privacy of individuals about whom there is personal information on computer. |
Canal House, Station Road, Portarlington, Co. Laois Ph: +353 57 868 4800 Fx: +353 57 868 4757 |
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European Commission Health and Consumer Protection Directorate (DG SANCO) The DG SANCO web page on the Europa website provides information on EU legislation and developments in relation to consumer protection. |
European Commission |
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ECC Ireland offers advice on consumer rights when buying goods or services in another European country. It can also mediate directly with a trader in another European country on your behalf if necessary. Its service is free and confidential. |
13A Upper O'Connell Street |
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The Office answers questions about the role and work of the European Parliament and responds to requests for general information on the European Union. |
European Parliament |
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Food Safety Authority of Ireland FSAI is responsible for ensuring that food consumed, distributed, marketed or produced in Ireland meets the highest standards of food safety and hygiene. |
Abbey Court, |
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The HSA are responsible for making adequate arrangements for the enforcement of the statutory provisions on health and safety at work. |
Head Office: Locall: 1890 289 389 Fax: 01 614 7020 |
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The Legal Metrology Service, which is situated within NSAI, is responsible for enforcing the legislation which regulates measuring instruments used for the purposes of trade. |
NSAI Legal Metrology Service Tel: +353 1 8073800 |
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Money Advice & Budgeting Service (MABS) The primary aim of MABS is to help people cope with debt and to take control of their own finances. The service is free, confidential and independent |
MABS has a number of offices located throughout Ireland. Helpline: 1890 283 438 |
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Organisation for Economic Co-operation and Development (OECD) The OECD is a Paris-based international organisation that helps governments deal with economic, social and governance issues. |
OECD Main Switchboard, tel.: +33 1.45.24.82.00 |
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The National Consumer Agency was established under the Consumer Protection Act 2007 with effect from the 1st May 2007. The new Agency’s specific mandate includes advocacy, research, information, enforcement, education and awareness. The Agency enforces a wide range of consumer protection laws, including laws on deceptive trading practices (including unfair, misleading and aggressive), consumer credit, package travel, unfair contract terms, timeshare, consumer safety (mandatory standards), food labelling, textile labelling, unit pricing and price displays. The Economiser from the National Consumer Agency is a quick and easy interactive tool designed to compare your spending with other households. It can help you to save money and become a smarter consumer. |
National Consumer Agency 4 Harcourt Road Dublin 2 Ireland Consumer Helpline Lo-call 1890 432 432* Lines open Monday-Friday, 8am-6pm Corporate Queries: +353 1 402 5500 Press enquiries only: +353 1 475 1444 Fax: +353 1 402 5501 Consumer Website: www.consumerconnect.ie Corporate Website: www.nca.ie |
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Office of the Director of Corporate Enforcement The ODCE’s role is to improve the compliance environment for corporate activity in the Irish economy. |
Postal Address: |
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The Commission for Communications Regulation (ComReg) ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radiocommunications and broadcasting transmission) and the postal sector. Comreg has a special site for consumers called www.askcomreg.ie which provides information about telecommunications and the postal sector. |
Block DEF, Abbey Court, Irish Life Centre |
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The Small Claims Procedure is a means for resolving disputes about goods and services where the amount involved is less than ¤2,000. It is a cheap and speedy means of resolving disputes about goods and services. The Registrar of the District Court will try to solve the dispute without recourse to a court hearing. If this does not succeed, the case goes to the District Court for a hearing. Information on how to use the service is available from the Registrar. A small processing fee is payable. Contact your local district court for an application. Alternatively, you can download an online form. |
Small Claims Registrar, Ph: (01)-8886130 or 01-8886127 |
Non-governmental Organisations
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Consumer Association of Ireland The Consumers' Association of Ireland is an independent, non-profit organisation working on behalf of Irish consumers. |
43/44 Chelmsford Road Fax: (01) 497 8601 |
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European Research into Consumer Affairs (ERICA) This is a European organisation especially concerned with the problems of the least advantaged European consumers (children, disabled people, unemployed, pensioners, etc). It is in the forefront of current European action for plain language, safe food, Fairtrade labelling, sustainable consumption and less bureaucratic funding methods for the voluntary sector. |
European Research into Consumer Affairs The Burrows, Peregrine Way, Email: info@net-consumers.org
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Industry
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Advertising Standards Authority of Ireland The ASAI is a self-regulatory body for the advertising industry. It will investigate complaints from any individual or body who considers that an advertisement or sales promotion may be in breach of its Codes of Advertising Standards and Sales Promotion Practices. |
IPC House, |
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Chartered Institute of Arbitrators - Irish Branch Arbitration Scheme for Tour Operators and the Consumer. The service covers any dispute arising from any travel services provided by tour operators who are members of the scheme. |
Fax: 353 1 7079751 |
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The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial services providers. It is a free service to the complainant. |
Financial Services 3rd Floor, Lincoln House, Lo Call: 1890 88 20 90 |
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The bureau is an electronic library or database that contains information on the performance of credit agreements between financial institutions and borrowers. |
The Irish Credit Bureau Fx: +353-1-2600390 |
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The professional body for those conducting business via the Internet from Ireland. Established in 1997, the IIA is a non-profit business association. Membership of the association includes suppliers of Internet services and products as well as those using the medium for communication, marketing and commerce. |
The Digital Hub 101 James Street Dublin 8 Tel: +353 (0)1 542 4154 Email: info@iia.ie |
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A non-profit organisation financed by the industry which is the supervisory body for the Premium Rate telecommunications industry in Ireland. Regtel operates through a code of practice which must be observed by all companies or individuals offering Premium Rate Services in Ireland. It investigates complaints made by any person or organisation about the content or promotion of premium rate services and will take action designed to achieve compliance with the code of practice where breaches of the Code are found. One example where consumers might be in contact with Regtel would be where they were unhappy with the promotion or content of free scratch cards requiring use of premium rate telecommunications services. |
Crescent Hall Tel: 1850 741 741 |
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Society of the Irish Motor Industry This is the representative body of all branches of the motor industry. You may contact the Society about the services provided by its members. |
5 Upper Pembroke Street, |
Useful Websites
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http://europa.eu.int/information_society/roaming is a European Commission website which aims to help consumers get a better deal when using their mobile phones abroad in Europe. |
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This is a website, developed by the Commission for Communications Regulation (Comreg), to help consumers to compare the cost of mobile phone price plans. |
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The Economiser from the National Consumer Agency is a quick and easy interactive tool designed to compare your spending with other households. It can help you to save money and become a smarter consumer. |
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is an independent discussion forum on Irish consumer finance issues. |
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is an independent site that provides useful information for Irish consumers. |
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is an independent site which monitors fuel prices from around the country. The information is entered and updated by the public. |
Shoppingbill.comis a new independent Irish website which aims to save you time and money when you do your supermarket shopping. |
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is a website that allows people to buy and sell used schoolbooks from other parents/guardians. |
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is a Housing Advice Service which finds solutions to people's housing problems, enabling people to enforce their housing rights. |
Last modified: 06/05/2010
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